Virus scanners installed on the client often interfere with the system in an attempt to catch viruses. This can lead to conflicts with the Intra2net Groupware Client.
If there is a problem synchronizing and an anti-virus scanner is running on the client, try disabling IMAP scanning first. New emails first pass through the Intra2net system and its own virus scanner, so there is no additional risk.
Find more detailed information about several products (without guarantee):
| Developer | Product | Necessary Procedure |
|---|---|---|
| Avast | All Antivirus Products | No change necessary |
| AVG | Antivirus Business Edition | Disable personal email scanner (for all other email applications) |
| Avira | All Antivirus Products | Disable scanning of the IMAP protocol, disable Outlook add-in |
| Eset | NOD32 Antivirus | Disable scanning of the IMAP protocol, disable Outlook add-in |
| Eset | Endpoint Antivirus | Disturbs network communication even without Outlook add-in and in deactivated state, must be uninstalled |
| F-Secure | Internet Security | No change necessary |
| G Data | All Antivirus Products | Disable Outlook Add-in |
| Kaspersky | Internet Security | Disable Outlook Add-in |
| McAfee | All Antivirus Products | No change necessary, as it is no longer scanning at IMAP level (McAfee KB52786) |
| Symantec | Norton AntiVirus | No change necessary, as it is not scanning at IMAP level |
| TrendMicro | Titanium | No change necessary, as it is not scanning at IMAP level |