Support for Sales Partners and End Customers

Intra2net offers comprehensive support through our support center for all hardware appliances and software. This ensures a prompt response to your technical inquiries. The services range from free email support, telephone and remote support to hardware replacement.

Overview of Services

Find Answers End Customer Reseller Partners
Documentation x x x
Supported Hardware x x x
Contact Support
Email Support x x x
Telephone and Remote Support
Chargeable
Chargeable
x
Training Sessions
Chargeable
Chargeable
Chargeable
Hardware Replacement
24 Month Warranty x x x
36 or 60 months Advance Exchange NBD
Chargeable
Chargeable
Chargeable
Business hours
Monday to Friday from 09:00 to 17:00 (CET) x x x
Response time 24h 8h 8h


Scope of Support Services

The Intra2net Support Center can provide support with serious technical problems during installation, but is not intended to accompany installation or configuration completely. If further support is needed, we recommend that contacting your local Intra2net sales partner or book a consultation through Intra2net.

Our support is provided exclusively on the basis of the Contractual Terms for Intra2net Support.